Frequently Asked Questions
Everything you need to know about OMI Jewelry's luxury collections and services.
Are your diamonds and gemstones ethically sourced?
Yes, OMI Jewelry is committed to ethical sourcing. All our diamonds are conflict-free and comply with the Kimberley Process, while our precious metals are sourced from certified responsible suppliers.
How do I determine my correct ring size?
We offer a comprehensive size guide on each product page. For the most accurate fit, we recommend visiting a local jeweler or ordering our professional ring sizer tool directly from our website.
What is your shipping policy for high-value items?
All orders are shipped via insured, signature-required delivery to ensure your jewelry arrives safely. We offer complimentary standard shipping on all domestic orders over $500.
Do you offer a warranty on your jewelry?
Every OMI Jewelry piece comes with a lifetime warranty against manufacturing defects. This includes professional cleaning and inspection services to maintain the brilliance of your purchase.
What is your return and exchange policy?
We want you to love your jewelry. If you are not completely satisfied, you can return or exchange unworn items in their original packaging within 30 days of delivery. Please note that custom-made pieces are final sale.
Can I customize an existing design or create a bespoke piece?
Absolutely. OMI Jewelry specializes in bespoke creations. You can work directly with our lead designers to modify an existing style or build a completely custom piece from the ground up.