Returns & Exchanges
At OMI Jewelry, we stand behind the quality of our luxury pieces and offer a 14-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we are committed to making the return or exchange process as seamless as possible.
Initiate Your Request
Contact our customer concierge team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the jewelry in its original presentation box and include all certificates, appraisals, and warranty cards to ensure a full refund.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured for your protection.
Inspection and Refund
Once our gemologists verify the item's condition and authenticity, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing